Palliative Care Volunteer Spotlight: Heather Gray

Palliative Care at UIHC is lucky to have such amazing volunteers. Check out our volunteer spotlight video of Heather Gray talking about what volunteering in palliative care means to her.


My top 3 takeaways from the American Association for Hospice and Palliative Medicine meeting

My colleague Dr. Earl Quijada just wrote a blog about the top three lessons he learned at the national meeting in hospice and palliative care. As I evaluated the sessions for CME credit, I am embarrassed to admit that I spent lots of time in the hallways, and all four evenings listening to music.


Here are my top three:

1.  Teach with small incremental tasks: I live (or should I say lived?) in terror of having a learner spoil or blow a sensitive  goals of care conversation with a patient and family.  You remember the feeling… when you were a second year resident and had to go and start the IV after the medical student and intern had tried two to three times each. So I rarely let a learner perform the sensitive discussions.  Drs. Back, Arnold and Tulsky have given me a technique of discussing the meeting ahead of time to identify challenges and let the learner know that I am going to step in when the learner gives me the signal, and follow the meeting with a debriefing.

We practiced their technique many times over that preconference.  We even got a technique for debriefing with colleagues.  I will make it a standard of my care that I always include a learner in patient interactions. Why waste the teaching moment?


2.  Thousand (uncelebrated ) Points of AmazingnessI attended two SIG meetings-one for Program Chiefs and the other for Fellowship Directors. I stand in admiration at the depth and breadth of our scholarship, our reach for excellence, our sense of equity to incoming fellows,  our commitment and our cunning (using the Joint Commission Advanced Certification to get what we need for the program).

I did hear some specialty physicians get thrown under the bus: surgeons, among them.  The irony is that palliative medicine started with surgeons. (Think mastectomy, Billroth, Whipple). My 2nd take away is to enjoy the variety of PC docs (big fish and little fish) and the routes we have taken. When I am tempted to roll my eyes about a colleague-I will first seek to understand.


3.   Duke nailed it:  Duke’s Solid Tumor oncology service is staffed by oncologists and palliative care physicians.  After a patient is admitted, the teams decide if the patient is better served with the palliative care physician as primary (high symptom burden of pain, nausea, dyspnea) or with the oncologist as primary (more disease directed care required).  The entire team meets 3 times a day with the other disciplines.  Outcomes are decreased LOS, decreased 7/30 day readmission rate, and decreased visits to the ED.

I will respond to the sentiment that advance care planning can be done too soon.  I live in a community that is trying to reproduce the Lacrosse Wisconsin/ Bud Hammes Respecting Choices model.  In our version, HONORING YOUR WISHES, the document is about values first, then about medical interventions that are appropriate to the stage of life.  Since I am 56 years old, the only medical intervention decision that my family will need to make is about a sudden event.  I have covered this in my advance care planning document.  Nursing home patients fill out an IPOST, and people with chronic disease will fill out another document.  Building a culture of informed consent around end of life cannot be a “just in time” affair.  All the generations need to participate.  At least that is what we are hoping for in Iowa City.

Soloman group

What is Soloman Group anyway?  I thought WE brought stories to life!

Marcy Wenberg: Palliative Care Social Worker Extraordinaire

Jessi Dehl Williams is lucky enough to be spending her MSW advanced practicum with the Palliative Care team. She wrote this profile in honor of National Social Work Month celebrated in March.


Marcy Wenberg loves being a Palliative Care social worker at the UIHC and says the last two years have been “a dream come true” for her.

“I get to work with patients and families at their most vulnerable times,” she said. “I help at a time when most patients are completely overwhelmed, whether they have a new diagnosis or they are dealing with a long term illness.”

Hospice referrals make up the bulk of her discharge planning and she relishes the intense patient comfort-focused-approach one finds in the hospice philosophy. She says that when patients are focusing on curative treatment, they are often navigating a healthcare system that includes multiple sites of care including the hospital during admissions, primary care physicians in the patient’s home community and other healthcare agencies. Often, patients and doctors need to make tradeoffs for treatment. A treatment that extends a patient’s life may also come with uncomfortable side effects. The decision to stop treatments that are no longer working is often a difficult decision for patients and families. Marcy makes that transition easier.

“When treatments stop working, hospice focuses on a patient’s end of life wishes and their comfort so the time they have left is meaningful,” Marcy remarked. “One agency will be guiding their healthcare and the focus is only the patient’s comfort.”



Marcy has been a social worker for 39 years and has spent 35 of those years in medical social work. She has been in three different healthcare settings and has been at UIHC for nine years. She has a wealth of experience and says that she enjoys her dream job because practicing with Palliative Care patients is different than her previous assignments.

“I get to spend a lot more time with my patients and families,” she said. “I have more time for counseling as we try to get patients where they want to be.” The needs of Palliative Care patients can be complex and complicated by medical needs, family dynamics, coping ability, insurance concerns and other issues. Marcy also works with patients and families to make sure that patient goals are supported outside UIHC, often arranging for a patient to go home with an out-of-hospital-do-not-resuscitate order.

“The last thing dying patients want is to come back to the hospital and the out-of-hospital DNR order signed by an attending physician avoids unwanted hospitalizations,” she said.



Working on an interdisciplinary team also contributes to Marcy’s job satisfaction. She enjoys working closely with Palliative Care physicians and nurse practitioners for family meetings and discharge planning and she collaborates with chaplains and music therapists to help patients that having coping and spiritual issues. She occasionally worked with the Palliative Care team on her last assignment and their team approach was the reason she ultimately applied for the job.

“I really feel like a valued member of the team,” she commented. “I appreciate it when the team respects what I can offer patients and families.” She added that when she teams up with the physician or nurse practitioner on the case, patient care is improved. Co-interviewing a patient gives both team members the same first-hand information and broadens the understanding of the patient’s needs. It also minimizes the number of interruptions in a patient’s day, allowing more time for rest.



Marcy shares her considerable experience with the next generation of social workers, physicians and healthcare professionals. Every year an MSW learner gets the opportunity to spend nine months working with her. She chooses students that indicate a desire to continue working at UIHC and says that is her part in growing the department. She is on the Social Work Education committee that develops monthly spotlight presentations, presents Palliative Care 101 to social work students and was voted “Best Support Person” by Internal Medicine residents in 2010.

She presented “Hospice Referrals: How to Request the Information You Really Need” at the annual Iowa Hospice and Palliative Care conference in November 2012. She then shared with the UIHC Social Work Department, community social service agencies and other UIHC departments in March 2013.

Marcy inherited a Palliative Care research project in development that initially sought to survey patients about their experiences with hospice referrals. Eventually, Marcy started calling hospice agencies with a Quality Improvement Survey to get feedback about the referral process. The project took another step forward in Fall of 2012 when she started sending a direct email to attending physicians and primary care doctors after the patient died giving them an update on the patient, sharing the amount of the time the patient enjoyed hospice services and thanking them for the referral. The project took a third step forward on January 1, 2013 when a Palliative Care physician asked her to start collecting the patient’s admitting hospice diagnosis. The physician plans to use that data for future research endeavors.



Marcy is excited for the future. She says that physicians are making more referrals to the Palliative Care consult service. The team is tracking the growth and assessing the need for more team members, which may include another social worker. She also looks forward to the growth in the outpatient clinic where Palliative Care team members are able to start pain and symptom management earlier for patients with chronic health conditions.

“It is gratifying to see that the Palliative Care consult service is appreciated and accepted by hospital administration and staff,” she said. “This is a great place to work, and I wouldn’t want to be anywhere else.”